Have just had Hub 5 installed Engineer took old hub away and everything is working apart from landline connection to hub is our only method of connection have called Virgin three times with no positive results.
Welcome to the Community and thank you for posting.
I am very sorry to hear you have been experiencing issues with your service since changing the Hub.
I have taken a look from our side and can see you have spoken to the team this evening and they have been able to assist further.
Please do let us know if you require any further assistance and we will be happy to help.