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Robkle4
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Land line not working again

Yet again my grandfathers (82 years old) VM landline is not working. He lives 85 miles away from my self. This is only way to communicate with family 

  • I have tried numerous times to use the self test tool, this fails. This keeps happening. He has been unable to receive or dial out for 3 days. 
  • Could some please help me get a contact number to speak to a human not a machine 
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Emma_C
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Re: Land line not working again

Hi Robkle4, 

Thanks for your post and welcome to our community 

I'm really sorry to hear that your grandfathers landline is having issues again, I can assure you this isn't the level of service we aim to provide and we're keen to get this resolved as soon as possible. 

So that I can run some checks and see if an engineer is needed I'm going to need to have your grandfathers details, therefore I'm going to pop you a personal message and we'll take it from there. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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