Land line no dial tone

[bigbadkes]

Hi i cant make or receive any calls on mt landline there is no dial tone and the service status says there are no faults and i cant ring virgin to get it fixed

[Paul_DN]

Hi bigbadkes,

Thank you for reaching out to us in our community and welcome, sorry to hear you don't have a dial tone and are unable to make or receive calls.

Have you tried removing everything from the phone socket including any extensions and filters and tried a different standalone handset?

Regards

Paul.

[bigbadkes]

yes i have tried all connections and a different phone 

[Paul_DN · Accepted solution]

Hi bigbadkes,

Thank you for joining me in a private chat, there is currently an outage in your area which is effecting your Phone Line, there aren't any updates at the moment however our technicians will be working to resolve this ASAP.

Regards

Paul. 

[bigbadkes]

thanks for your help

[Amadiro]

Which area is this? As we have the same problem and are expecting a call from our doctor

[Paul_DN]

You are very welcome, you can keep track on this either Via your Online Account or on our Service Status.

Regards

Paul.

 

[Lee_R]

Hi @bigbadkes, thanks for coming back to via private message to confirm your information. 
I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 
Do please let us know how the appointment goes. 

Regards

Lee_R
 

[Lee_R]

Hi @bigbadkes

There's a further update, sorry.  We need to cancel your technician appointment as the area fault has flagged again.  Therefore we would be wasting your time, sending a technician to your property.  Is the area issue still not showing here?

Regards

Lee_R

[bigbadkes]

Hi i have checked and it is not showing that anything has been booked to visit us and the landline is still not working