Land-line is not working

[Drew-66]

My land-line isn't working. I have no dial tone.

Calls from outside get a 'line busy' message, whether or not my land-line phone is disconnected - so it can't be my phone that is at fault.

I tried to call but there isn't an option to report a fault - just an infinite loop of menus with nothing available to report a fault.

[John_GS]

Hi Drew-66

Thanks for posting and welcome to the community. Sorry for the confusion, is the landline working or not? The post title says it is, the post says no.

Best wishes,

[Drew-66]

sorry for the confusion. Land-line is not working. 

[John_GS]

Thanks for coming back to us. It appears there was an outage but now fixed. Can you check for me?

Best,

[Drew-66]

thanks John, but unfortunately still the same.

I am attempting to make a complaint in order to get this problem resolved via the complaints Toni bot.

The normal 'chat' option has not been available all day & evening.

I was unable to report this via a phone call to Vergin Media as there is not an option to do so that actually works. Just round in circles.

This needs to be looked into as it is a totally unsatisfactory service. 

[Kain_W]

Many apologies Drew-66,

It appears another outage ticket has been raised for the landline, there is an estimated fix time set as of yet due to it being recently re-raised however our team will try to resolve this matter as soon as they can.

Regards,