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Land line is dead. Can't call VM because the 0345 number is also dead

MattyC64c1
Tuning in

How the heck am I supposed to report a fault with my Virgin Media services if even their contact number doesn't work? I can't call 150 because our landline is dead for some reason. The 0345 454 1111 number doesn't work either when I tried to call it from my mobile phone. Help.

7 REPLIES 7

MattyC64c1
Tuning in

As above. Can't even call VM as The number 0345 454 111 doesn't work! Tried calling them on my 02 phone, just disconnects straight away!

How am I supposed to get this fixed if I can't even call to report the fault???

carl_pearce
Community elder

Just tried from a Three and Voxi SIM and both called the 0345 number with no issues.

 

japitts
Very Insightful Person
Very Insightful Person

Also just tested from various EE lines, all of which connect to 0345 4541111 instantly.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Roger_Gooner
Alessandro Volta

+443454541111 from my O2 mobile works.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection


@MattyC64c1 wrote:

As above. Can't even call VM as The number 0345 454 111 doesn't work! Tried calling them on my 02 phone, just disconnects straight away!

How am I supposed to get this fixed if I can't even call to report the fault???


Your number is wrong, it's 0345 454 1111.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

MattyC64c1
Tuning in

"Your number is wrong, it's 0345 454 1111."

Ah, now don't I feel silly. 😳

Thanks.

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @MattyC64c1,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear that you have been having this issue trying to phone through to us, looking into this I can see the number you have stated here is incorrect, the right number to phone is 0345 454 1111, you can also check on any faults in your area via our website Here. 

Joe