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XtremeTi
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Land line dead (callers hear ringing tone)

Sometime since the weekend our phone stopped working. I hear no dial tone at my end. I dialed using mobile phone i hear the ringing tone, but nothing rings in house

I checked all sockets using an old non wireless phone, no dial tone on any socket.

The service status on the website has shown all good but still ran, Run Test and it came back as "The test results were inconclusive".

Can anyone help get this sorted

Regards

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Steven_L
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Re: Land line dead (callers hear ringing tone)

Sorry to hear that you're having issues with your landline @XtremeTi.

 

I have been able to locate your account and can see that there are no none errors or area faults on your account.

 

I have performed some checks on our system and it requires a technician to fix the issue that you're currently having.

 

I have been able to book you an appointment for this, please can you check that this appointment is ok via your online account by clicking on My Account and Order Tracking.

 

If the appointment is ok, you can change this via your online account to a better date.

 

 

Regards

Steven_L

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XtremeTi
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Re: Land line dead (callers hear ringing tone)

Thank you for arranging an engineer

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Steven_L
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Re: Land line dead (callers hear ringing tone)

You're very welcome XtremeTi.

 

Please do let us know how it goes with the visit.

 

Regards

Steven_L

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XtremeTi
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Re: Land line dead (callers hear ringing tone)

Engineer came on time and fixed relativly quickly cant complain, but my only concern was that as my mum who's line needed fixing is a pensioner, that the engineer didn't wear a face mask when coming into the house which made her feel very uncomfortable.

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Steven_L
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Re: Land line dead (callers hear ringing tone)

Hey XtremeTi,

 

Sorry to hear that our engineer had made your mum feel uncomfortable.

 

Would you like me to raise this with our engineering team to find out why the engineer wasnt wearing PPE?

 

Regards

Steven_L

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XtremeTi
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Re: Land line dead (callers hear ringing tone)

I'll leave that totally up to yourselves, I just thought you should be made aware thats all

Regards

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Steven_L
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Re: Land line dead (callers hear ringing tone)

Ok thanks XtremeTi, I will check this with our engineering team to find out why this happened.

 

Regards

Steven_L

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