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Hodgy68
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Land line answer machine.

Hi,

Answer service on my land line stopped working some months ago. I thought it was the telephone or telephone base, so I have purchased a new land line telephone and followed all the set up instructions.

Still no answer machine working.

Could this be a fault with my incoming line or a setting that has been altered by Virgin ?

Any help appreciated,

Thanks

Nick

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nick_london
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Message 2 of 7
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Re: Land line answer machine.

Hi

Do you have Voicemail 1571 on the line? If you do it might be answering your calls before your own answer machine does, To turn off voicemail call customer services on 150

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Forum Team
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Message 3 of 7
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Re: Land line answer machine.

Hi there Hodgy68, 

 

Welcome to the forums and for your first post 🙂 

 

Sorry to understand you're having some issues with your answering machine/handset. As nick_london has mentioned, if you have our voicemail service on your line (1571) this could be over-riding your answer machine. 

 

If you call your number and do not answer - does it go to Voicemail? If you call 1571 are there any messages there?

 

Please do pop back and let us know if you need any further assistance with this. 

 

Cheers

Katie - Forum Team


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Hodgy68
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Message 4 of 7
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Re: Land line answer machine.

Hi Nick,

Thanks for that.

You are right, the messages are going to my virgin answer service.

I called 1571 and the messages were there. Can I switch this off ?

If so, how ?

Thanks again .

 

 

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Hodgy68
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Message 5 of 7
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Re: Land line answer machine.

Hi Katie.
Thanks for the help.
My messages are on virgin at 1571.
Can I switch this off so that my messages are on my base set ?
If so how ?
Thanks
Nick
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nick_london
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Message 6 of 7
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Re: Land line answer machine.

Well you can only do it by calling customer services on 150 from your Virgin Media phone. Please note if you dial in to 1571 once it’s been turned off, this may reactivate it so please don’t call the service once it’s been deactivated.

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Re: Land line answer machine.

Hi there Hodgy68, 

 

We can certainly get this removed for you if you wish 🙂 

 

I have located your account and will pop you a private message so we can go through security and help you out. 

 

Look out for the purple envelope and reply when you can. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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