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Land-line Not Working Again

Land-line not working again, no dial tone.

Maybe not related, but last night approx. 01:45am SuperHub rebooted and took around 60 mins to reset.

It was less than 4 weeks ago that I had an engineer come around to fix these problems. 

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Re: Land-line Not Working Again

Screenshot_20200730_101935_com.android.chrome.jpg

Inconclusive @10:18am

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Re: Land-line Not Working Again

I've been having the crackling problem in SS13 a couple of days now.
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Re: Land-line Not Working Again

Good Afternoon SHLee09,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with the landline services. Can you tell me if this has been resolved or if this is still on going?

 

Kindest regards,

 

David_Bn

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Re: Land-line Not Working Again

The line is still not working, no dial tone and cannot make or receive calls.

I had an engineer here less than 4 weeks ago and still getting billed for a phone that was and now out of service again. 

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Re: Land-line Not Working Again

Hi SHLee09

 

Thanks for posting and apologies for the phone line issues.

 

I've checked it today and there is a known outage. We're in the process of updating the status page for you so hopefully it'll be fixed asap

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Land-line Not Working Again

Thanks for the update, but I did report the problem here 8 days ago and the previous outage (beginning of July) I have not been compensated/I have been bill as normal. 

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Re: Land-line Not Working Again

Hi @SHLee09 

 

Thanks for your reply. I'm sorry that the fault wasn't listed earlier. Can you confirm how the service is today please? If there has been an outage you will auto compensated - you can see more on this here

 

Please let us know if you need any further help. 

 

Thanks, 

Hollie - Forum Team


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Re: Land-line Not Working Again

The land line phone is still not working - cannot receive or make calls, there is no dial tone. 

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Re: Land-line Not Working Again

Hi SHLee09,

 

Thanks for posting and sorry to hear you're having some issues with the line. 

 

I've located your account using your forums details, after running through diagnostics I can see we need to arrange a technician visit.

 

You can view the time and date of your appointment here

 

Alex_Rm

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