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jcasey
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Land line: No dial tone, No incoming calls, online test say system is ok

Land line: No dial tone, No incoming calls, online test say system is ok

Wednesday of last week  - 13 April 2022 - discovered my home phone no longer has a dial tone and people trying to ring me cannot get through.

Attempts to ring out on any other number including 150 failed too. I have tried using an old style phone unit.  

I have tried the online test facility a few times yesterday and today, but that has only told me the line was fine.

What do I do now? How do I get an engineer to fix it?

Jim

[I have had same problem a number of times over the years and it has always required an engineer to fix something wrong in the “switch box ?” out on the local main road]

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Nathan_B
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Re: Land line: No dial tone, No incoming calls, online test say system is ok

Hi there @jcasey, thanks for your post.

Sorry to see you have had no landline since last Wednesday, I have checked our system just to make sure that this wasn't anything in the area that is causing this, but everything seems fine.

I will therefore send you a PM to confirm your details so I can help further.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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jcasey
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Re: Land line: No dial tone, No incoming calls, online test say system is ok

Thanks Nathan, for your prompt reply. I am a bit slow on the uptake I think, but what is a PM?

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Nathan_B
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Re: Land line: No dial tone, No incoming calls, online test say system is ok

No worries, PM just means a private message. If you can see the purple envelope you will see my message to you 🙂

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Nathan_B
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Re: Land line: No dial tone, No incoming calls, online test say system is ok

Hi all, just to update the thread I have booked a tech to come and help with this landline issue.

@jcasey, please let me know how this visit goes. If you need anything else please let me know.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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jcasey
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Re: Land line: No dial tone, No incoming calls, online test say system is ok

Nathan the visit went well. The long-standing problem with the box on the street was by-passed - since it could not be immediately fixed - by my being moved to voice over internet. And I was happy with this solution. Thanks again. Sorry for delayed reply. Jim

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Akua_A
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Re: Land line: No dial tone, No incoming calls, online test say system is ok

Glad to hear the visit went well @jcasey and that the issue was resolved.

Please do not hesitate to contact us if you need any further help.

Thanks,

Akua_A
Forum Team



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