Land Line

[Drowzzee]

I can not receive phone calls into my land line but i am able to ring out my phone line is pluged into the main socket and not into the router 

[goslow]

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@Drowzzee wrote:

I can not receive phone calls into my land line but i am able to ring out my phone line is pluged into the main socket and not into the router 

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What does the caller hear at their end when they try to call your landline?

[Drowzzee]

It just rings once and then drops the line 

[goslow]

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@Drowzzee wrote:

It just rings once and then drops the line 

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If you can borrow another phone to try (from a friend, family member, neighbour) you could try swapping the phone to confirm the fault is on the line if you feel like doing any further investigation yourself. Otherwise, your description sounds like a 'ring trip' kind of fault. One of the VM forum team will reply here within a day or two and will assist you in fixing it.

[David_Bn]

Thanks for your post on our Community Forums, and a very warm welcome to you @Drowzzee.

Sorry to hear of the issues with the landline services. 

Can you please advise me if you've been able to try an alternative handset in the master socket?

Do you have any pieces of equipment attached to any of the extension sockets? 

Kindest regards,

David_Bn

[Drowzzee]

i only have the one phone and it is the same in each socket in the house i have no other equipment on the phone line 

[David_Bn]

Thanks for coming back to us @Drowzzee, check out the purple envelope in the top right hand corner for a private message from me, and I'll look into this for you.

Kindest regards,

David_Bn

[David_Bn]

Thanks for coming back to me via private message @Drowzzee, and I'm pleased to hear that the issue has since been resolved.

Do feel free to report back to the thread, if the said issue re-emerges.

Kindest regards,

David_Bn