Hello everyone. I am a Newby on this forum but a very long time cable customer.
On the Wednesday 28th September I received a text from a family member asking if we were away as they could not get through to us on our landline phone. On checking I found out that our landline phones were dead. I went on line to check. After going round in circles I phoned (from my mobile) and had the system telling me that it was checking the line and this would take about 10 minutes and to call back.
After several attempts with this and getting nowhere, I managed to get through to a real person. This individual helpfully arranged for an engineer to visit to sort out my none working phone line. The engineer visit was arranged for this Monday 3rd October.
Just prior to the visit the engineer rang and told me that he would be moving my phones from the old type of phone socket connection and connecting the phones through the Hub 3.0 that we have. This he did, but after sorting the connection and my existing phone to the Hub 3.0 I was told that my phone did not work properly (could make but not receive calls), another phone that I had did not work at all. As moving my line to the hub 3.0 made the use of the existing extensions redundant, I said I would change over to a cordless two phone system. I now have new phones but they still do not work with this setup. I have also turned my Hub 3.0 off and on again a number of times.
The phones that I have are as follows: -
BT Duet 600 (wired handset), I can make calls out, but cannot see or hear incoming calls (although if you pick up the handset when there is an incoming call, you will pick up the call). Not much use if you cannot hear or see when there is a call. This phone was working up properly up until the line failed.
My other existing phone a Panasonic KX-TGK220E simply says on the screen “check phone line”.
My new phones a Gigaset FAMILY Plus A Duo set says on screen “Please check phone connection”.
So how do I get any phone to work properly when connected to my Hub 3.0?
Should I send back my new phones and get something different?
If your system does not work with some phones, what phones should I get that will work?
To give a little context, the old phone line that failed was installed by Comtel which pre dates NTL which pre dates Virgin Media. Probably over due to fail after decades of use.
