Land Line Not Working

[sp51cer]

My land line isn't working although status shows no problem ????

[Ilyas_Y]

Hey @sp51cer, thanks for reaching back out to us on the Virgin Media forums.

I'm sorry to hear about the issues with the landline.
May I ask how you are connected to the Virgin Media network?

Is it through the hub - if so, please reboot the hub.
If it is through the traditional cables? If so can you take out all the cables and put them back in?
Are you also able to try another landline?

Let us know.

Kind regards,
Ilyas.

[sp51cer]

I have tried unplugging but everything seems okay. My son has tried to ring Virgin Media and there is a recorded message stating this area has land line issues.

Thanks for your answer if things don't come back I will contact you again

[Ilyas_Y]

Thank you for the update.

Did the service update give a time frame of how long this issue will be going on for?
You can check here as well.

Kind regards,
Ilyas.

[sp51cer]

My son didn't say if there was a time frame for the fault to be fixed

[Paul_DN]

Hi sp51cer,

Thank you for reaching back out to us in our community and welcome back, sorry to see your phoneline still isn't working, I was able to locate you on our system with the details we have for you and can see an issue, so I can assist further I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi sp51cer,

Thank you for reaching back out to me and advising your Phoneline is now working, in order to help others please can you advise what you did to fix it?

Regards

Paul.

[sp51cer]

My landline isn't working again today 02/11/23

[sp51cer]

My landline removed isn't working again

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Molly_T]

Hi sp51cer 👋 Welcome back to the community! Thank you for posting to make us aware of this landline issue. 

Sincerest apologies this is happening! 

Having had a quick look for you it does appear there is a known outage affecting your landline service. This is due to be resolved by 6pm this evening (02.11.23).  Sorry to hear this is not appearing on the service checkers 👉 https://virg.in/service or by calling 📞 0800 561 0061. 

Please do keep us posted on how things develop so we can offer further support if needed!

Thank you for your patience whilst the team work on the outage and get this sorted. Wishing you all the best. 🌞