on 07-06-2022 17:38
Land line does not work. No dial tone just lots of beeping and crackling. Can't phone in. Checked everything. Connected via wall socket, not hub. Can't call helpline as the phone is not working!
on 07-06-2022 18:46
Hi @Howannoying, thanks for posting and welcome to our community.
Sorry to hear your landline is not working for you. We've had a look at our systems and cannot find anything that explains the issue. Therefore we're going to need to book a technician to attend your property. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
on 07-06-2022 19:41
Hi @Howannoying, thanks for getting back to me privately.
I have booked the first available technician to attend your property. You can view and amend your appointment here. I hope the appointment is convenient for you. If you have any further issues, please do get back to me and I'll be happy to help.
on 08-06-2022 19:39
24 hours and still no appointment for technician.
on 08-06-2022 19:48
Hi @Howannoying, thanks for getting back to me.
Sorry to hear you're unable to view your appointment. I am going to send you a private message, to offer confirmation. Please look out for the purple envelope in the top right of your screen.