LANDLINE

[seppala1966]

Hello

DEAF PERSON cannot make calls out or receive.

Cannot use 150 to connect to text relay uk to report fault.

Friends on messenger say the line is always engaged.

Reported this issue 4 weeks ago but it did start working again. NOW the problem last 2 days when trying to contact my vet.

Tried using What App and chat bot , the agents keep passing me around.

What do i have to do, Paying for landline that cannot use, had issues with line drops last 2 yrs also.

[Paulina_Z]

Hi @seppala1966,

Welcome to our Community Forums! Thank you for your first post and I'm sorry that you're having some landline issues at the moment! 

Apologies that this issue seemed to have come back after being resolved last time! 

I have been able to take a look at our systems and I can see some issues with your landline connection. In order to have this looked into further, I will send you a Private Message. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

[Paulina_Z]

Hi @seppala1966,

Thank you for coming back to me via Private Message and thank you for confirming that you've been able to speak to someone over Web Chat already!

Glad to hear that you've had a technician appointment booked in already! Our technician will do all they can to correct this fault for you and ensure that your landline is working.

Please keep us updated on the visit and let us know if you need any further help or assistance.

Thank you.

[Paulina_Z]

Hi @seppala1966,

Thank you for coming back to me via Private Message! I'm glad to hear that our technician was able to resolve your issue and swap your equipment over to our new Home Phone Switchover system.

If there's anything else you need help with, please let us know.

Thank you! 🙂