I also have no landline. It is also vital as I live in a basement flat & the mobile signal is iffy at best so if there is an emergency, & no landline, it could be disastrous. Tv was down last night too but that seems ok this morning. Phoneline is still dead. I've checked the wires etc.
When I ran the test thingy here, they said the results were 'inconclusive' & to call Virgin, but I can't with no landline!!
I tried for further help online & it was asking for my phone's colour zone & to do that, yep, you have to call Virgin! I can't do this...the landline has no dial tone!!!
Does anyone know what's going on? And what bright spark in the Virgin tech team thought that to get phone issues solved, ringing them should be the only way to do it?? How are we supposed to get help??
Thanks for posting and welcome to the community. I am sorry for the landline issue and I do want to get this resolved for you. I've ran some checks today and assigned a work order to our fault management team who'll fix this asap.
Can you advise me please, is there a dial tone at all?
Ah, ok, I just checked again & now it IS showing as a fault.
I've registered for credit if it's not working within 2 days. But I registered this yesterday when NOTHING was working! So, I sincerely hope this isn't a tactic on Virgin's part to get out of paying anything due back to us but saying I only registered this today. I didn't. And to be honest, to only be eligible for any credit after TWO DAYS of things not working is a disgrace. It should be applied after 12 hours, tops!
Is there an email for official complaints? It's bizarre to have an online presence, yet no email contact details for actual people, especially given Covid & call centres severely impacted (not that I can call anyone right now anyway!). Customers are discouraged from calling due to the crisis, but the online 'chat' is a joke (it seems to be just automated answers), and Virgin won't give an email for customer services as an alternative option!