Thanks for that,so looks like the landline phone charges do not happen in real time and may only appear after several weeks or when the bill is due.
I have made several calls today, one nearly 1 hour, which was a hmrc tax office call, and I was cut off again, so I made another call to another hmrc tax number which took approx 50 minutes on music but finally did get through to sort my tax at last, and went over the hour but still no phone costs on my bill for the calls over the last 3 days, or can I assume it is £0.00 as shown today on 1/2/2023
This has changed, because in the past it was possible to see current phone charges, and it is important to be able to monitor your phone costs.
I am awaiting a response via PM having supplied my details.
It is not satisfactory in my opinion to not know what bill you have run up to date.
My bills is sometimes out of date on the home page, so I suspect the bill will only be correct on the due date which is the 10th of February in my case.
Most of my other accounts update in real time or at least by the next day, so not sure what has happened to virgin billing, there is no current bill update showing just says £0.00 on my itemised phone bill.
Still an unresolved issue.
Perhaps this may be due to the switchover to digital phones via the hub with the phasing out of landline phones, are the hub connected phones showing a current bill?