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Joining in

Received our new hub, simple enough to install, but no cables or cable adaptor for the land line.

Spent three hours on the phone to several people who all made promises, but nothing as yet.

Every time I was transferred, they wasted time going through” security” questions that delay the next person waiting, has anyone heard of logistics, or joined up thinking at Vergin.

All I need is the two cables you should have sent, or don’t you know that I have a land line.


Forum Team (Retired)
Forum Team (Retired)

Hi JamesJAVA, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you have not received the equipment for your home phone and for you experiencing. 

I would like to assist further so I am going to pop you over a private message to take a few more details.

This will be available via the purple envelope on the top right of this page. 

Speak soon,