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Keeping old landline from previous virgin account

Mpolio7
Joining in

Hello, I signed up to a new Virgin Media account last week and closed my elderly mothers account and was told on numerous occasions that I would be able to keep the old Landline number. However, now I am being told this is not the case and that even though Virgin Media are in possession of the old number they will not change my number to the old landline number. I am not sure what to do now since I was not told before that I would lose my old number but that I would be able to keep it. Does anyone know how I would be able to retrieve my old number or assist me in this matter. Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

Daniel_Et
Forum Team
Forum Team

Hi @Mpolio7 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the situation you find yourself in 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,

Daniel

See where this Helpful Answer was posted

1 REPLY 1

Daniel_Et
Forum Team
Forum Team

Hi @Mpolio7 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the situation you find yourself in 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,

Daniel