Hi @Mehreen1,
Thank you for coming back to me about your landline query and thank you for clarifying what the situation is.
We can move numbers internally between accounts. This would have to be done by contacting our Movers Team on 150/ 03454541111 so they can process the Move and Transfer of the landline number from one account to another. This should have been done when your ex partner enquired about this on the call.
Please advise them to call back and chat to our team again if possible. Apologies that you were advised incorrectly.
Keep us updated on how they get on. If they need further assistance, please advise them to create a Community Forums post so we can assist further if needed as we would need to speak to them in order to have this number moved to their account.
Thank you.