Need a phone number or email that actually gets answered I’ve been trying for 10 days and can’t get someone to help me keep my home phone or get back one virgin lost 2 years ago really getting fed up 😡
Go to Answer
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Good morning @Aaliyah07
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with getting your landline sorted.
Please could you elaborate on the situation? Are you trying to port your number to a new provider?
Found this answer helpful? Share it!
Just found virgin had old home phone number 01418894306 still attached to me so can I get this back
Thank you for coming back to me @Aaliyah07
When you say that the number attached to your account, how have you been informed of this?
Online my address and old phone number is there
Can you please confirm if your old number was originally from another provider such as BT?
As apcyberax has advised, if this number has been inactive for this length of time it's unlikely we would be able to ger this back, especially if it went back to the original provider.
Could you also clarify for me what you mean by "lost" did you cancel your account or phoneline at any point?