Virgin Media Community

[Aaliyah07]

Need a phone number or email that actually gets answered I’ve been trying for 10 days and can’t get someone to help me keep my home phone or get back one virgin lost 2 years ago really getting fed up 😡

[apcyberax]

if you lost a phone number 2 years ago its very unliekly you can get it back if its been in active that long.

There is no monitored email address for VM. Best time to call is early morning normally

[Zak_M · Accepted solution]

Good morning @Aaliyah07 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with getting your landline sorted. 

Please could you elaborate on the situation? Are you trying to port your number to a new provider? 

Kind regards,

Zak_M

[Aaliyah07]

Just found virgin had old home phone number 01418894306 still attached to me so can I get this back 

[Zak_M · Accepted solution]

Thank you for coming back to me @Aaliyah07 

When you say that the number attached to your account, how have you been informed of this? 

Kind regards,

Zak_M

[Aaliyah07]

Online my address and old phone number is there 

[Alex_RM]

Can you please confirm if your old number was originally from another provider such as BT? 

As apcyberax has advised, if this number has been inactive for this length of time it's unlikely we would be able to ger this back, especially if it went back to the original provider.

Could you also clarify for me what you mean by "lost" did you cancel your account or phoneline at any point?

Alex_Rm