on 01-04-2023 19:33
I want to keep the old landline number that was at the property before I moved in and virgin staff appear confused does anybody know how to do this. Thankyou
Answered! Go to Answer
on 02-04-2023 10:30
Unless your name was either on the other persons bill or it was on your account, you would not be able to take over the number.
Number porting & transfer rules have never allowed you to do this.
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01-04-2023 19:58 - edited 01-04-2023 20:01
@coatonphillips wrote:I want to keep the old landline number that was at the property before I moved in and virgin staff appear confused does anybody know how to do this. Thankyou
Landline porting allows you to move an existing number that is already on your account to another provider. It does not allow you to take over a number that belonged to someone else. The former occupant of the property is quite likely to have taken the number with them to their new address if they have remained in the same exchange area.
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on 02-04-2023 07:28
The owner of the number has moved into a care home so does not want the number anymore. But I would like to take it over
on 02-04-2023 08:19
Hi coatonphillips,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear the agents on the phone are having difficulty understanding your request. Requesting a phone number isn't something we are able to provide I'm afraid. This is due to security and privacy reasons.
The only 2 options we offer are:
As it stands, you're not able to request a phone number from an old account, in someone else's name.
Apologies for any inconvenience caused.
Thanks,
on 02-04-2023 10:30
Unless your name was either on the other persons bill or it was on your account, you would not be able to take over the number.
Number porting & transfer rules have never allowed you to do this.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks