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Keeping BT home phone number

Joining in

Hi My broadband and phone line were installed a few days ago and I have only realised my BT phone number is no longer working. I asked to keep my BT phone number when I placed the Virgin order.

I am aware porting your home phone number from BT can take up to 10 days but I have had no communication of this 

Who  do I contact or find out if this is in process or am I stuck with a new home phone number that nobody has told me what it is?

I only know the number has changed as when I used the phone to dial my mobile the number was displayed 




Forum Team
Forum Team

HI mthazy, 

Welcome and thank you for posting. 

I am very sorry to hear your phone number has not yet been switched over to us as per your request when joining. 

I will need to check the account to see if this is in progress or if we need to resubmit the request so I am going to pop you over a private message to take a few more details. This message will be available via the purple envelope on the top right of this page. 

Thank you,