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Yvonne14
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Keep same number

Hi. I changed my sim to virgin media and wanted to keep my old number. I need an account number to do it but dont have one . I still have a week with old provider to pay my last bill. Does this have an affect on this not getting my account number yet to move my phone number over to virgin. 

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dave_dph
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Re: Keep same number

Hi Yvonne

You do not need an account number.

Request a PAC (porting authorisation code) from your old network then call Virgin Mobile customer services and ask them to port your old number to your Virgin sim. Mobile number porting takes one working day to complete, but be aware that your old network may charge you for up to 30 days notice period - depending when you port out.

The PAC has 30 days life during which you can port your number.

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Yvonne14
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Re: Keep same number

Thank you. No one told me that

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