Well my da will probably want to keep his account but he doesn't need the landline whereas I would prefer to keep it active, it's just convenient to have the same number as it has been a family number for years.
With regards to opening a new account;
I could understand if it's the same person or a spouse with joint account/same account details. But I AM a new customer 😂.
On further reading around the forum there is no policy in writing regarding this, and plenty of people have done the same thing.
At the end of the day I could just get sky fibre and bin virgin altogether, it just seemed convenient that all the connections were already there and I have multiple points in the house to set up a router/TiVo box. (As I would want to plug my pc/consoles directly into the superhub.
Whereas I would need to have engineers come out to install openreach equipment for any other fibre provider. Just trying to save myself the hassle.