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G4s
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Keep home phone number

I have moved broadband and home phone from Shell to Virgin, Shell tell me the request to keep my number was actioned, but, it has still not been activated by Virgin. How long should this take?

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Natalie_L
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Re: Keep home phone number

Hi G4s, 

 

Welcome to the Community and thank you for posting 🙂 

 

I am sorry to hear that the number has not been ported over as expected. 

 

I have taken a look at your account from our side and have a quick update for you that I am going to send you over in a private message now. 

This will be available to you via the purple envelope on the top right of this page. 

 

Thank you 

 

 

 

Nat
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Natalie_L
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Re: Keep home phone number

Hi G4s, 

 

Thank you for letting us know that this issue has now been resolved. 

 

Please do not hesitate to get in touch if we can assist in the future. 

 

All the best,, 

 

 

Nat
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