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KT17 phone dead since Wednesday

Please help,I need my phone and cannot get through to virgin.Tried for an hour this morning on mobile and then was cut off.

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Re: KT17 phone dead since Wednesday

Hi mary32,

 

Thanks for posting and sorry to hear you're having some issues with the landline,

 

Can you please confirm if you've tested a different handset?

 

Alex_Rm

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Re: KT17 phone dead since Wednesday

Yes I have tried another handset but that does not work.The electricity supply is going through because the light on my answer machine is and the menue on my phone comes up but I cannot make or recieve a call.A friend told me that when trying to ring me she gets a messaage saying the phone is temporarily out of order.
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Re: KT17 phone dead since Wednesday

Thanks mary32,

 

Can I also just double check you're not thinking of the taking your landline number to another provider?

 

Alex_Rm

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Re: KT17 phone dead since Wednesday

Not at the moment.,but I will have to if this issue is not sorted.I habe been with virgin since they came to the KT17 area about 20 years ago.Have not had a serious probblem like this before and have always been able to contact virgin.I have tried ringing them on a mobile every day and held on for over an hour each time.Last attemt I did get a human voice but I was cut off.I mught add I have a full package with virgin.phone,tv and internet.I pay be direct debit and have never ,ever been laate with or missed a payment.So what is going on.
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Re: KT17 phone dead since Wednesday

Thanks for confirming, 

 

I've been through diagnostics and I've arranged an engineer to come and take a closer look at this for you.

 

You can view the time and date of your appointment via your online account here

 

Alex_Rm

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Re: KT17 phone dead since Wednesday

Thank you so much Alex.Have just received text message to confirm an engineer is coming on Wednesday.
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Re: KT17 phone dead since Wednesday

No worries at all 🙂

 

You know where we are if you need anything else.

 

Alex_Rm

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