I tried looking to contact Virgin but I think they've disabled all their communications... so I am posting here as a final resort. Hoping I get some response on an official capacity, or just some helpful information from current users.
I'm a new customer to Virgin and have moved from BT. I have requested that my old number is ported to Virgin. FYI: Left BT 11th December. Initial install date for Virgin 11th December, postponed and finally installed 29th December.
However, when trying to call the landline number or vice versa, sometimes it rings, sometimes it doesn't. When I do get through (testing with my mobile that isn't Virgin), there is a constant "The phone number is not recognised." on both sides of the call. Eg both my Virgin phone and mobile.
I have ran a test on the Service Status and it says there may be an issue with the voltage. It recommends that I need someone to check but there's no option to on all the Help, as it just goes around in circles which is annoying.
I'm stumped at what I can do at my end. How best can I tackle this or even reach Virgin?
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
I can see you have rebooted the hub recently as you have VOIP
So I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone
Can you please let me know how the visit goes