Since the beginning of this year I have been working from home. Part of my work from home setup, is that I have a VOIP phone connected to my superhub. The call quality of calls to and from this phone tend to be okay in the morning and then during the day the call quality degrades and then you get the scenario where audio is breaking up, so you only hear every other word.
I have traced the problem to an increase in Jitter level on my broadband. It starts off very low in the morning and then tends to increase during the day.
I have reported the issue to Virgin Technical support but they did not know what Jitter was and therefore said that they could not help me. I have spoken to Gadget Rescue but they said that they are unable to resolve this issue. I have had a Virgin engineer out. He did some things and then said that my issue should be resolved. Unfortunately my issue still remained.
My broadband speed is not affected, I don't experience drop outs. I just need the Jitter levels on my broadband to be reduced, ideally so that it remains between 1 - 10ms throughout the day. If that can be achieved then my VOIP phone calls will be clear all day. Anyone know how this can be achieved, or how to explain it to Virgin so that they understand the issue and know how to resolve it. Thanks.