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It is saying my registration details are incorrect

Hello, I have not been able to register my virgin media account since I have got it set up in early October.

Anytime enter my surname, my account number and area reference code it always says my details are incorrect.

I now have a bill to pay and nothing is working i couldn't even pay it over the phone. I also had trouble trying to find a contact number to call in order to reset my account, can anyone help me with my problem?

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Re: It is saying my registration details are incorrect

Good afternoon @michaelg787 

 

Welcome to the forums and thank you for taking the time to post. 

 

I can most certainly take a look into this for you. 

 

I will need some account information information, in order to obtain this, I will need to pop you a PM, please keep your eye on the envelope on the top right hand side of the screen. 

 

Kind regards,

Zak_M 

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