Issues with incoming calls on Landline

[SuperHighway]

Experiencing issues this morning with incoming calls. Call either disconnects or no sound.

outgoing calls connect fine. Phone is via the super hub.

[Molly_T]

Hi SuperHighway, welcome back to the community! Thank you for posting. 

Sorry to hear of this issue with incoming calls on your landline - how long has this been going on for?

Are the calls disconnecting upon answering or before you are able to answer?

I will send you a PM to confirm a few account details so we can investigate and get a technician booked out to you if needed. 

Thank you! All the best. 

[SuperHighway]

Hi Molly,
they’re disconnecting on answering. Got your PM too and will reply shortly.

thanks

[SuperHighway]

Hi Molly,

responded to your PM but no further contact.

The fault is still there.

[cymru123]

Which hub do you have? If it's Hub 5 there's a known issue that started from around Friday 25th - https://community.virginmedia.com/t5/Home-Phone/INCOMING-CALLS-CUT-OFF-WHEN-ANSWERING/m-p/5191259/hi...

[SuperHighway]

Yes it’s the hub5. Begs the question why not put this on the status page! 

[SuperHighway]

Looks like a fix has been applied but required a reboot for it to kick in. 

[Molly_T · Accepted solution]

Hi all, just returning to update the thread. 

I have responded to your PM Superhighway, apologies for the delay!

Just a friendly reminder that our community forum is not an instant response service, if you ever need instant support please give us a call on 0345 454 1111 or 150 from a VM landline. Text us on +44753 305 1809, and WhatsApp us on +447305 327 112. 

Thank you for your patience whilst we get this sorted!

I will return with another update when possible. 

All the best.