Virgin Media Community

[morag3]

I am trying to book an engineer for my 83 year old mother who lives alone and is vulnerable. ONCE AGAIN, we have the same issue with her phone as we did last year. Terrible crackling on the line. The engineer came out and fixed it. We can't be without a landline. I am sure you appreciate the urgency. Please can you help. Thank you

[Steven_L]

Hey @morag3,

Sorry to hear that you're mother is having issues with her phone line.

I can help you get an engineer visit booked but first I will need to send over a private message so that we can clear account security and get the visit booked.

Please look out for the message and we can get started.

Regards

Steven_L