Is this lagit

[ksouth62]

Hi, it's Virgin Media. On 2nd February 2024, your home phone service will be switched to our fibre network. We'll send you an adapter(s) as you need to connect your home phone to the Virgin Media Hub so you can continue using it. Reply with ACCEPT to be switched over or with CALLBACK if you need help.

[Carley_S · Accepted solution]

Hi @ksouth62 

Welcome to the community forums 

Yes this is a text we are sending to customer to advise them of when their area is switching over to the new digital phone system. 

I have checked the systems at our side and can see that you will only need an adapter as suggested in the text to complete your in-home set up. 

You might find that you need to move your landline phone to your router if it is not already stationed there, or let us know if that is not possible. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).