HI @fitzzy3, thank you for posting.
Sorry to hear of the issues you are having with your landline. If you have searched for any outages via this link then our systems will have registered your service issues.
Having had a look on our systems I can see there is currently an open landline outage in your area. This is due to be fixed by 8:20pm this evening. If you can please get back to us tomorrow if you are still experiencing issues so we can look into things further for you. The fix time is estimated, and the team are working on this currently, so hopefully it is resolved ahead of time. Sincerest apologies for any inconvenience caused!
If you are eligible for compensation through our auto comp scheme, it will automatically be applied to the account. You can see more information on this here. Please note the £8 a day compensation listed is for a total loss of service after 2 full working days from registering the loss of service to us.
Let us know how things are tomorrow!
All the best.