I was informed a couple of weeks ago that the hub 5's telephone feature is currently disabled, so I had to revert back to the hub 3 after getting it reactivated by a member on this forum. I was told we were a few weeks away from having the feature activated, so has anything changed since then?
I would check myself by reinstalling the hub 5, but I don't want to go through the hassle of deactivating and reactivating the hub 3 incase the situation turns out to be the same.
I think there's a misunderstanding. I'm asking if the telephony feature has been activated on the Super Hub 5 because when I opened this thread it was disabled at the time since the Hub 5 was still in trail. My Hub 5 is disconnected and I'm currently using the Hub 3 because of the telephone issue. So to be clear, the landline officially works through the new Hub 5 now? If so, how do I go about reconnecting my Hub 5 to the incoming line after disconnecting the Hub 3?
I installed the Hub 5 and then rang virgin to get it activated, and thankfully everything including the landline is working as it should and there are no connectivity issues with any of my wired or wireless devices as of yet. I ran a speed test on Samknows and I almost got 400mbps down and 40mbps up when I'm only paying for 350mbps down and 30mbps (or is it 35?) up 😁
The only issue I have is with the router status screen in the hubs main portal, when I click on downstream or upstream it shows a box with whole bunch of error codes, is there a fix for this? Other than that everything is set and I'm happy so thanks for your help.
Hi @Luqybb91 thanks for your post and that's really great to hear!
There are some pages of the Hub Settings that aren't available at the moment due to the Hub 5's early life cycle, but can you provide a screenshot of this so we can look into it further for you and confirm if this should be affected or not?