Hi EricM1,
Thank you for reaching out to us in our community and welcome, sorry to hear you have received unexpected charges for calling a French Mobile even though you have Talk More International, this package only covers calls to Landline numbers and not Mobile, please check your bill to see what calls were made.
Talk More International Anytime: Zero-rated tariff applies to the first hour of direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0845 and 0870, and other numbers beginning with 08, and calls to geographic landline numbers in 50 international destinations as follows – Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy (including Vatican City), Japan, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA and Venezuela. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. UK mobiles consist of numbers routed through the UK by a UK mobile operator. Mobile numbers routed outside the UK will incur a charge. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p a minute. Charges apply outside of inclusive minutes. Fair usage policy applies. 08 numbers subject to a limit of 1000 minutes or 150 calls per rolling 30-day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.
Regards
Paul.
