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Paulo_F
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Is my Phone DOCSIS compatible?

Home phone doesn't work (no dial tone or incoming calls) and hasn't ever worked since install in April 2019.   Don't recall engineer highlighting this.  It is plugged directly into hub.

I only took the phone line because the intro bundle deal was cheaper than taking Broadband alone.  Now that deal has expired, I'm paying for a phone line that I'm not using, and doesn't appear to work.

Phone line tested by Virgin support today.  No issues found.

Told that my phone may not be DOCSIS compatible - no idea what this is and there is no mention of it on the Virgin Media website anywhere.  Not very helpful.  I'm hardly a technophobe, but I don't understand it.

Without buying a new phone, how can I check?

I've checked with my phone manufacturer and there is no mention of DOCSIS made anywhere.  Phone model is hardly new, but isn't ancient either.  It is a Panasonic kx-tg7861e

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spgray
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Re: Is my Phone DOCSIS compatible?


@Paulo_F wrote:

I've checked with my phone manufacturer and there is no mention of DOCSIS made anywhere.


probably because it's a made up term to get you off the phone most likely.


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Paulo_F
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Re: Is my Phone DOCSIS compatible?

😂

She sounded soooo convincing too

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John_GS
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Re: Is my Phone DOCSIS compatible?

Hi Paulo_F

 

Thanks for posting and welcome to the community. I am sorry to hear of the phone line issues. 

 

I can see that since posting you've agreed a new deal. Have you sorted the phone line out? Let me know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Paulo_F
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Re: Is my Phone DOCSIS compatible?

Hi John

Taking the phone line in conjunction with the BB worked out cheaper than just having BB, somehow.

Still haven’t got an answer to the OP

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John_GS
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Re: Is my Phone DOCSIS compatible?

Thanks for coming back to me. 

 

There are some phones that are not DOCSIS compatible, however have you spoke to the manufacturer of the phone for a definitive answer? 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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spgray
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Re: Is my Phone DOCSIS compatible?


@John_GS wrote:

There are some phones that are not DOCSIS compatible


Care to name some?


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