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TC2
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Is it possible to get a log of all calls made from my landline?

I need a log of calls I made May, June & July - 2020. Can anyone help please?

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Corey_C
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Re: Is it possible to get a log of all calls made from my landline?

Thanks for your post and reaching out to the Community Forums, TC2,

 

Have you checked your online account for the billing history to show the phone's call history? virg.in/myVM

 

Cheers

Corey C

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TC2
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Re: Is it possible to get a log of all calls made from my landline?

Yes - There is no log of numbers dialled on the Bills.

Does anyone know if I can get this information please? The FAQs just send me round & round in rings & it takes hours & hours waiting on the phone to speak to someone.

It seems like a simple question - which someone would know the answer to - "How do I get a log of the calls made from my landline?".... anyone please?

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goslow
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Re: Is it possible to get a log of all calls made from my landline?

HowardML
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Re: Is it possible to get a log of all calls made from my landline?

Correct. VM do not log calls that are free under its package arrangements or where the charge would be less than 50p. They don't need the data so they don't collect or retain it.


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TC2
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Re: Is it possible to get a log of all calls made from my landline?

Thanks Howard - Unfortunately I need a record for an insurance company who are giving me grief - it looks like the proof that I tried to call them isn't available. Thumbs down to VM but grateful for your own input HowardML.
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HowardML
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Re: Is it possible to get a log of all calls made from my landline?

Do not criticise VM for for following the data protection law which is that if you don't need the data you don't collect it on the off-chance that one d ay someone might request it. Thumbs up to VM, I say, for following the law and good data protection practice.


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