Virgin Media Community

[TC2]

I need a log of calls I made May, June & July - 2020. Can anyone help please?

[Corey_C]

Thanks for your post and reaching out to the Community Forums, TC2,

Have you checked your online account for the billing history to show the phone's call history? virg.in/myVM

Cheers

Corey C

[TC2]

Yes - There is no log of numbers dialled on the Bills.

Does anyone know if I can get this information please? The FAQs just send me round & round in rings & it takes hours & hours waiting on the phone to speak to someone.

It seems like a simple question - which someone would know the answer to - "How do I get a log of the calls made from my landline?".... anyone please?

[goslow]

This recent topic suggests that information may not be forthcoming

https://community.virginmedia.com/t5/Home-Phone/chargeable-phone-call-request-for-the-number/m-p/457...

[HowardML · Accepted solution]

Correct. VM do not log calls that are free under its package arrangements or where the charge would be less than 50p. They don't need the data so they don't collect or retain it.

[TC2]

Thanks Howard - Unfortunately I need a record for an insurance company who are giving me grief - it looks like the proof that I tried to call them isn't available. Thumbs down to VM but grateful for your own input HowardML.

[HowardML]

Do not criticise VM for for following the data protection law which is that if you don't need the data you don't collect it on the off-chance that one d ay someone might request it. Thumbs up to VM, I say, for following the law and good data protection practice.