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Geordiecam
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Is it me or is it you? Connectivity to mobile signal

I got a new SIM as requested by Virgin. (I am told that EE will no lnger carry VM)
It seemed OK at first.
I then decided to buy a new handset from VM (online) and when it arrived I moved my mini
SIM as a nanoSIM to the new phone.
HOWEVER my SIM stopped linking to Virgin (now and then) so I contacted
them by phone (Far East!) FIVE TIMES (150 free)
Having been taken through their prompt sheet FIVE TIMES it was at first
decided that I had a faulty new SIM and they would send out a new one in
3-5 days.
HOWEVER I managed to re-install the SIM in my old phone and it seemed to
work.
They agreed to replace my 'faulty' new handset and would send me a
prepaid Jiffybag to return the phone which would be replaced. (They tried
to fob me off with a repair, but two days in to the 14 day returns
contract - I wasn't having that!)
I await the new SIM, but my returns pack arrived and my Samsung Galaxy A40 is on its way back.

Update: My old phone with the new SIM seems to work fine when I am away from home, but not at home, despite being told that I should have a strong signal as I have always had.
I don't at this point know whether I have a 'duff' SIM or a 'duff' handset OR whether the new Virgin Mobile coverage is not as good as EE was despite their assurances.

[MOD EDIT: Subject heading changed to assist community]

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Geordiecam
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Re: Is it me or is it you? Connectivity to mobile signal

My new A40 handset has been returned in the package supplied. I still await the relacement SIM and of course the relacement phone.

HOWEVER
Returning my old SIM to my old phone (I kept the 'frame' as on is mini and the other nano size), but it only worked now and then.
Yesterday I removed it and saw that the were scratches which must have been made by the new phone fitting. I cleaned the gaps between the sections on the SIM with the tip if a sharp knife, cleaned it, et voila it is currently back working.

More when I get the new phone/SIM.

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Forum Team
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Re: Is it me or is it you? Connectivity to mobile signal

Hi Geordiecam,

 

Thank you for your post. I'm sorry to hear about the issues you're having. 

 

Just to clarify the new sim you're using. Is this the nano sim pushed out of the micro sim or a brand new sim altogether? 

 

^Martin

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Geordiecam
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Re: Is it me or is it you? Connectivity to mobile signal

Complicated, but here we go.

The new SIM was the 'middle sized' one for my old phone (Micro?)

It did not work all the time.

When my new phone arrived I converted it to 'nano' size, but kept the surround (just in case)

It still did not work well in the new phone which I returned for replacement.

Then I converted the sim back to micro? size and returned if to my old phone where it works sometimes but not all the time.

However I then read this https://www.theregister.co.uk/2019/09/02/virgin_mobile_blames_supplier_for_major_sim_card_problem/

I await a new sim and a replacement handset.

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Geordiecam
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Re: Is it me or is it you? Connectivity to mobile signal

Problem seems resolved.

I received replacement SIM which has been working fine for a few days.

However I am told that I cannot have my replacement new handset for another 11 days (which will be 20 days since I returned it!), because of something to do with 'billing period'(?)

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