Is it me or is it you? Connectivity to mobile signal
I got a new SIM as requested by Virgin. (I am told that EE will no lnger carry VM) It seemed OK at first. I then decided to buy a new handset from VM (online) and when it arrived I moved my mini SIM as a nanoSIM to the new phone. HOWEVER my SIM stopped linking to Virgin (now and then) so I contacted them by phone (Far East!) FIVE TIMES (150 free) Having been taken through their prompt sheet FIVE TIMES it was at first decided that I had a faulty new SIM and they would send out a new one in 3-5 days. HOWEVER I managed to re-install the SIM in my old phone and it seemed to work. They agreed to replace my 'faulty' new handset and would send me a prepaid Jiffybag to return the phone which would be replaced. (They tried to fob me off with a repair, but two days in to the 14 day returns contract - I wasn't having that!) I await the new SIM, but my returns pack arrived and my Samsung Galaxy A40 is on its way back.
Update: My old phone with the new SIM seems to work fine when I am away from home, but not at home, despite being told that I should have a strong signal as I have always had. I don't at this point know whether I have a 'duff' SIM or a 'duff' handset OR whether the new Virgin Mobile coverage is not as good as EE was despite their assurances.
[MOD EDIT: Subject heading changed to assist community]
Re: Is it me or is it you? Connectivity to mobile signal
My new A40 handset has been returned in the package supplied. I still await the relacement SIM and of course the relacement phone.
HOWEVER Returning my old SIM to my old phone (I kept the 'frame' as on is mini and the other nano size), but it only worked now and then. Yesterday I removed it and saw that the were scratches which must have been made by the new phone fitting. I cleaned the gaps between the sections on the SIM with the tip if a sharp knife, cleaned it, et voila it is currently back working.