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Paulnf
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Is it just me

Is it just me or is the customer experience appalling. I have been trying to report my Mother in Laws phone defective for nearly a week. Even as I type I have been on the phone for yet another hour and a half. I have left two messages to no avail. Given my MIL’s advancing years she has forgotten her log in password so when I tried to get it reset it helpfully told me to contact my Father in Law, to do this I would need the services of a medium as he died 4 years ago and Virgin assured me the account had been changed to the MIL’s name.

i cannot believe that a technical company is still blaming COVID for the delays. IF any one is out there that can help I would be grateful as at the moment she is scared to be at home as she cannot call for help or use her alarm.

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Anonymous
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Re: Is it just me

not just you.
VM have never been great in CS
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Zak_M
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Re: Is it just me

Good morning @Paulnf 

 

Thank you for taking the time to post, I can see that you have been speaking with other members of our team regarding this. 

 

I will leave you in there capable hands, they will respond to you as soon as they are back on shift. 

 

Kind regards,

Zak_M

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