Is it just me or is the customer experience appalling. I have been trying to report my Mother in Laws phone defective for nearly a week. Even as I type I have been on the phone for yet another hour and a half. I have left two messages to no avail. Given my MIL’s advancing years she has forgotten her log in password so when I tried to get it reset it helpfully told me to contact my Father in Law, to do this I would need the services of a medium as he died 4 years ago and Virgin assured me the account had been changed to the MIL’s name.
i cannot believe that a technical company is still blaming COVID for the delays. IF any one is out there that can help I would be grateful as at the moment she is scared to be at home as she cannot call for help or use her alarm.