Is an Engineer Visit Free

[GeoffTownley]

I've just received the Fibre Phone Adaptor, my router is downstairs and my (former) BT Master socket is on the third floor, I cannot find the phone line connection to the Virgin cable, so I need an engineer to investigate and advise on what needs to be done.

Is this chargeable and how do I arrange for a visit.

[Steven_L]

Thanks for coming back to me @GeoffTownley, this message may have been generated before your appointment was cancelled, I have looked into this to make sure and your appointment has definitely been cancelled by myself earlier.

Regards,

Steven_L