Is it a free or paid service, website not clear
Why is it so difficult to set this up?
Why is it not easier to block numbers on a landline when it’s simple on a mobile?
Why don’t the operators understand your questions?
ACR is a paid-for service. VM pricing doc here
and is a recurring monthly payment.
If you wish to screen out nuisance calls, consider getting a call screening device such as trueCall or CPR Call Blocker or look at the cordless phone ranges with these features from manufacturers such as BT, Panasonic and Siemens.
I'm certain it is paid. You might be better off investigating the BT landline handsets that have call blocking built in - they'll probably be more effective and cheaper in the long term.
Regarding the "why" questions, I cannot say.
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