Hi.
i signed up to a virgin contract. A condition of this was keeping my home phone no. I have a disabled child with complex needs involving over 50 specialists with my number registered as an emergency contact. When i was getting no calls i called VM who said they would sort it. Nothing for 3 weeks and i called again and an engineer was sent. At this point my brother had tragically died in an accident and i could not call my mother in ireland or her me. The engineer called and said my number was gone and gave me a totally new number. This was the one point I laboured in discussin moving as i could not move without that number. Now i am in the middle of a nightmare trying to contact specialists and carers to give a new number. I have no confidence in Virgin media who totally promised to protect my number then didn’t and did not even tell me. I did not and could not sign up to a change where i lost my number. The contract is not valid and all calls are taking hours and I get passed from pillar to post. No body cares at Virgin. I will not write to over 50 people for a number with a provider who are liars. Who can I contact to resolve this. I intend to go to social media with my experience. No one with a special needs child can rely on Virgin. We have so much stress in our lives without a really uncaring multi national who do nothing but lie. I intend to take my experience to all special needs groups social media and papers to warn others.
It is totally disgusting. I want the CEO contact details if anyone has them please.
