Virgin Media Community

[Filip1]

Hello, I'm trying to make an international call to Poland but it keeps saying the number is not recognised. I have the Talk Extra International  for my landline account.

For example I dial 00 48 xxxx xxxx, wait a few second then it tells me the number is not recongnised

I can receive incoming calls from this number , but  not make calls even if I pick this number from incoming calls list.

 Anyone else having this issue? 

Any help please 

[Gareth_L]

Hi Filip1

Sorry to hear this is happening 

The 00 is the right number calling from the UK 

The 48 is the right area code calling to Poland

The remaining digits 

Are you entering the area code for the correct part and then the right Number 

Are you able to check with the recipient to see if they have a block on there side for incoming international calls?

Are you able to dial out any other numbers okay?

Gareth_L

[Filip1]

Are you entering the area code for the correct part and then the right Number ?

Yes.

Are you able to check with the recipient to see if they have a block on there side for incoming international calls?

It might be difficult , but I will ask.- ( different providers )

Are you able to dial out any other numbers okay?

To some of international numbers yes , but to some of them no. 

( My friend has the same problem)

Thanks

[Gareth_L]

Thanks Filip1

The part where your Friend is having the same issue 

Is that calling the same number as you are?

Gareth_L

[Filip1]

No. Different numbers in diffrent area code

[Gareth_L]

Hi Filip1

Just a quick message to see if you have an update regarding the recipients service 

Gareth_L

[Filip1]

Unfortunately I can get any information ,
because this number is the only contact for this person. I will try to get some uptade but it won't be this week

[Paulina_Z]

Hi @Filip1,

Thank you for coming back to us in regards to this issue. No problem at all.

Please keep us updated if you have any further information and we'll be more than happy to look into this further.

Thank you!