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Anonymous
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Intermittent service on phone.

  • Sometimes receiving making calls. Then dead.
    Arranged engineer and thought problem fixed. It’s not.  
    can’t access virgin by phone. Waiting hours when using mobile.  
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Anonymous
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Re: Intermittent service on phone.

How long to get response. Posted question 7 hours ago

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Chris_W1
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Re: Intermittent service on phone.

Hi Ikelly, thanks for the message, this is a forum and replies are not immediate, sometimes you could be waiting up to several days. Can you explain what the exact issue is with the phone line and if using another handset changes anything? Chris

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Anonymous
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Re: Intermittent service on phone.

Thanks for response. Didn’t really understand what site/ community is about.  My phone is plugged into wall not modem.  I’ve tested the phone. It works in friend’s house. Hers didn’t work in mine so I’m sure it’s a problem with line not my phone. I’m getting some calls but hardly ever able to call out. When I did it  cut off after a short time.  So not able to call 250 for engineer appointment.  

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Chris_W1
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Re: Intermittent service on phone.

We have ran a test and there is likely to be an issue with the cabinet, I have booked an engineer for the following: 

 

 Sch Date:  2/02/21  
 Sch Time: 12-4PM    

 

Chris

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Anonymous
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Re: Intermittent service on phone.

Thanks for help arranging engineer visit. Line repaired.  Many thanks 

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