Thank you for reaching out to us in our community, I am sorry to hear you are having issues with your phone line, I have tried to look at things our end however was unable to locate the account with the details we have for you.
Have you checked to see if there are any know issues on our Service Status .
Phone works apart from the intermittent dialling tone present whenever I pick up the phone and make a call ..... I thought it was only supposed to be there when a message was available ... but no messages.
Phone has been like this for a year or so, but checked again today and no service issues.
It must be possible to resolve surely?
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Thanks for your message and clearing data protection, robkinley45,
I've attempted to reset your landline service for your ringtone and was unsuccessful. Therefore, I've got a tech visit booked for you. You can view or reschedule this from your online account with this link.