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robkinley45
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Intermittent landline ring tone

I have intermittent ring tone on my yellow zone landline but don't have any messages on 1571. I have tried settings in 1571 but won't revert back to continuous dial tone. Any suggestions?

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Paul_DN
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Re: Intermittent landline ring tone

Hi robkinley45,

 

Thank you for reaching out to us in our community, I am sorry to hear you are having issues with your phone line, I have tried to look at things our end however was unable to locate the account with the details we have for you.

 

Have you checked to see if there are any know issues on our  Service Status  .

 

 

Are you still able to make and receive calls?

 

Regards

 

Paul.

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robkinley45
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Re: Intermittent landline ring tone

Hi Paul

Account number is [REMOVED]

Phone works apart from the intermittent dialling tone present whenever I pick up the phone and make a call ..... I thought it was only supposed to be there when a message was available ... but no messages.

Phone has been like this for a year or so, but checked again today and no service issues.

It must be possible to resolve surely?

Thanks

[REMOVED]

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

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Corey_C
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Re: Intermittent landline ring tone

Thanks for your reply. robkinley45,

 

I'll send you a private message to confirm your details.

 

Cheers,

Corey C

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Corey_C
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Re: Intermittent landline ring tone

Thanks for your message and clearing data protection, robkinley45,

 

I've attempted to reset your landline service for your ringtone and was unsuccessful. Therefore, I've got a tech visit booked for you. You can view or reschedule this from your online account with this link


Thanks,
Corey C

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