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LA-One
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Intermittent high pitched noise on landline

When I answer the landline phone I sometimes get a very loud and high pitched, continuous noise that drowns out the caller. This happens once every two days and then it is OK again for a bit. I have tried swapping the hand set to one that connects directly to wall socket. I have also done all the checks recommended on the Virgin media website. My neighbours on virgin are not having any problems.

Any advice gratefully received. Thanks.

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Steven_L
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Re: Intermittent high pitched noise on landline

hey and welcome to the community @LA-One,

 

Sorry to hear that you're having issue with your landline at the moment.

 

I have been unsuccessful in trying to locate your account via your community profile, I would need to send over a private message so that we can confirm your details and pass account security.

 

I will drop the private message over in a moment, please look out for it and we can get started.

 

Regards

Steven_L

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Steven_L
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Re: Intermittent high pitched noise on landline

Thanks for confirming your details and joining me in a private message.

 

I have looked into the issue on your line and it would need a technician visit to resolve the issue.

 

I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Order tracking.

 

Regards

Steven_L

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