Menu
Reply
pawat12
  • 6
  • 0
  • 0
Joining in
145 Views
Message 1 of 11
Flag for a moderator

Intermittent Dial Tone

I have an intermittent dial tone but no messages.  

0 Kudos
Reply
Steven_L
  • 4.06K
  • 302
  • 396
Forum Team
Forum Team
137 Views
Message 2 of 11
Flag for a moderator

Re: Intermittent Dial Tone

Hey @pawat12 and welcome to the Virgin Media community.

 

I'm sorry to hear that you have an issue with intermittent dial tone on your landline. 

 

How long has this issue been going on? Is the problem at certain times in the day or can the dial tone be intermittent at any time of the day? 

 

I have looked into your account and can see no issues on your account but clearly there is an issue. Are you able to try with a different handset in your hub? 

 

Have you reset your hub since the issues started?

 

Regards

Steven_L

 

0 Kudos
Reply
pawat12
  • 6
  • 0
  • 0
Joining in
135 Views
Message 3 of 11
Flag for a moderator

Re: Intermittent Dial Tone

Hi

I have only had the phone line set up since Sunday.  it is the same dial tone on all 4 handsets.  No I haven't reset the hub as I work from home so can't do that at the moment.

0 Kudos
Reply
Steven_L
  • 4.06K
  • 302
  • 396
Forum Team
Forum Team
128 Views
Message 4 of 11
Flag for a moderator

Re: Intermittent Dial Tone

Thanks for such a quick response @pawat12.

 

Would you be able to reset the hub, when you get a chance to see if this clears the issue?

 

Regards

Steven_L

 

 

0 Kudos
Reply
pawat12
  • 6
  • 0
  • 0
Joining in
125 Views
Message 5 of 11
Flag for a moderator

Re: Intermittent Dial Tone

Ok I will need to do this after I finish work at 6.30 today.  I will do and message you again to let you know.

 

0 Kudos
Reply
Steven_L
  • 4.06K
  • 302
  • 396
Forum Team
Forum Team
121 Views
Message 6 of 11
Flag for a moderator

Re: Intermittent Dial Tone

Thanks @pawat12 and I hope that this can resolve your issue, if not I will need to pass this onto our faults team to look into this further.

 

Thanks

Steven_L

0 Kudos
Reply
pawat12
  • 6
  • 0
  • 0
Joining in
50 Views
Message 7 of 11
Flag for a moderator

Re: Intermittent Dial Tone

Hi I have still got this intermittent dial tone.  I have rebooted my router and have no messages.

 

0 Kudos
Reply
John_GS
  • 8.11K
  • 434
  • 707
Forum Team
Forum Team
46 Views
Message 8 of 11
Flag for a moderator

Re: Intermittent Dial Tone

Hi pawat12

 

Thanks for coming back to us. Upon doing further checks, it's a technician visit that's needed. I've booked in the first available slot for you, which you can find here

 

Let us know how the visit goes

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
pawat12
  • 6
  • 0
  • 0
Joining in
43 Views
Message 9 of 11
Flag for a moderator

Re: Intermittent Dial Tone

My broadband is working fine it is just the telephone line which has got the intermittent dial tone.

 

0 Kudos
Reply
John_GS
  • 8.11K
  • 434
  • 707
Forum Team
Forum Team
41 Views
Message 10 of 11
Flag for a moderator

Re: Intermittent Dial Tone

It's both. There should be 4 upstream channels (it's only showing 2) and both are out spec. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply