Virgin Media Community

[pawat12]

I have an intermittent dial tone but no messages.  

[Steven_L]

Hey @pawat12 and welcome to the Virgin Media community.

I'm sorry to hear that you have an issue with intermittent dial tone on your landline. 

How long has this issue been going on? Is the problem at certain times in the day or can the dial tone be intermittent at any time of the day? 

I have looked into your account and can see no issues on your account but clearly there is an issue. Are you able to try with a different handset in your hub? 

Have you reset your hub since the issues started?

Regards

Steven_L

[pawat12]

Hi

I have only had the phone line set up since Sunday.  it is the same dial tone on all 4 handsets.  No I haven't reset the hub as I work from home so can't do that at the moment.

[Steven_L]

Thanks for such a quick response @pawat12.

Would you be able to reset the hub, when you get a chance to see if this clears the issue?

Regards

Steven_L

[pawat12]

Ok I will need to do this after I finish work at 6.30 today.  I will do and message you again to let you know.

[Steven_L]

Thanks @pawat12 and I hope that this can resolve your issue, if not I will need to pass this onto our faults team to look into this further.

Thanks

Steven_L

[pawat12]

Hi I have still got this intermittent dial tone.  I have rebooted my router and have no messages.

[John_GS]

Hi pawat12

Thanks for coming back to us. Upon doing further checks, it's a technician visit that's needed. I've booked in the first available slot for you, which you can find here

Let us know how the visit goes

Kind regards,

[pawat12]

My broadband is working fine it is just the telephone line which has got the intermittent dial tone.

[John_GS]

It's both. There should be 4 upstream channels (it's only showing 2) and both are out spec. 

Kind regards,