Having been a customer for 25 years with this company and the previous owners, I complained nearly a month ago about not being able to easily switch my old Tivio box, which Ive had for over 12 years, for a more upgraded one so that it would except Netflix and Prime TV. Today!!!!! out of the blue, I get a phone call from a member of the so called Virgin Team who wanted to discuss this problem; well better late than never but sadly not and I repeat not what I expected.
They telephoned me personally but needed an immediate response to verify my password before they would discuss any part of my problem. They initially asked for the 2nd letter of my password which was in my head but at 80 years of age when he asked me for the 6th I gave him the whole password and asked politely if he could sort it from that. Regretfully he informed me he could not accept this.
I reminded him that he called me out of the blue, in fact nearly a month since I complained, but still I was expected to remember everything he was requesting immediately. Rightly or wrongly I told him, not only to bugger off but, I did not have in my head an immediate recollection to what he was asking but I was 80 and not a wiz kid like he seemed to think everybody should be.
Giving the whole password with a normal company would have been suffice but it seems this company employs idiots who only cater for the under thirties. In my honest opinion, more training is obviously needed or get rid of this so called woke people and employ somebody who has some form of common sense, intelligence or understanding of a older generation they get their funds from. Michael
