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LouBer
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Increase rings before voicemail

Hi, I made a request  to increase the number of rings before voicemail on my elderly Mother's phone.  I spoke to someone on the phone and was told it would take 48 hours on Saturday but it is still going to voicemail after 5 or 6 rings.  Can someone help with this please?

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Paul_DN
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Re: Increase rings before voicemail

Hi LouBer,

 

Thank you for reaching out to us, sounds like it is already extended, we can remove this altogether if this helps so the phone will just ring until answered.

 

Regards

 

Paul.

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LouBer
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Re: Increase rings before voicemail

Hi Paul,  yes the rings did get extended but my Mum no longer understands how to operate the voicemail, so it might be for the best to remove it if you can?

 

Regards 

Louise

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Steven_L
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Re: Increase rings before voicemail

Hey @LouBer,

 

Just to confirm that you want us to remove the voicemail feature from your line, Is that correct?

 

If so, please could you respond to my private message and we can confirm all of your details and get this done for you.

 

Regards

Steven_L

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