Virgin Media Community

[Mook]

Please can I be contacted to increase the number of times our land line rings , thank you 

[Steven_L]

Hey @Mook,

Welcome to the community and thanks for taking the time to post your issue.

I can arrange for your rings to be increased but would first need to pass account security with you to get this amended.

I will send over a private message in a moment, please look out for it and reply, we can then get started.

Regards,

Steven_L

[Stevel52]

Hi,

I too am having trouble increasing the rings from TWO.

It had been reduced to SIX rings some time ago, but inexplicably reverted to TWO, at some stage.

I contacted and spoke an agent about Xmas time and he assured me that it would be sorted within 24 hrs. Guess what? No change.

Contacted them again yesterday, again promised to have it fixed within the hour or at least within 24 hours. Again no change.

Any chance of some help please?

[Ashleigh_C]

Hi there @Stevel52

Thank you so much for your post and I am so sorry to see that you are facing these issues with your services! 

I will send you over a PM now so we can look into what is happening with your landline. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thank you.